Our Booking and Cancellations Policies
In order to secure your appointment with Eyelash Design Studio we require £25 deposit.
Your deposit will be used as a part of payment towards your treatment, and it is fully refundable with our Terms & Conditions policy.
As soon we receive your booking we will send you an email with a link from Smart App which we use for taking a card and online payments.
Cancellation & No Show
We require 24 hours’ notice for an appointment cancellations or reschedules.
If you have no accesses to internet, please text or call 07769331071
No- Shows, cancellations or reschedule less than 24 hours prior your appointment are not refundable
· It is essential that you arrive on time. If you arrive 20 minutes late to your appointment time, your appointment will be cancelled and your deposit will not be REFUNDED.
· Please arrive with mascara free eyelashes to safe more time for lash application.
· Please arrive for your appointment at list 5 minutes in advance as necessary paperwork should be completed.
· If you are boking for a New Set or Refill, but you have lashes from another salon, please book for eyelash removal as well. We will assess your lashes and it may be possible that we will have to remove them and put on your new set properly.
· If you are a new or returning client coming for infills, but you have only 40% of lashes left from an initial set, will be charged for a new set.
Adhesive Patch Test for Eyelash Extensions.
Adhesive Patch Test is require at list 24 hour prior your treatment to ensure your suitability, and if you think you may have an allergy reaction, please contact us via email email@example.com or contact form before or after making your appointment to schedule your Patch Test.
A great experience overall. She was great and took the time to discuss exactly how I wanted my extensions and showed me pictures. The lashes themselves are of great quality. They don’t irritate and I can’t feel them at all.
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